Coming home from Texas didn't go quite as smoothly as traveling there. If you remember my previous post about traveling to Texas, I mentioned how smoothly it went going through security and getting to our gate. Not in Austin.
Let me just say that I am not against TSA. I understand the need for airport security and I appreciate their efforts at keeping us safe when we fly. However, I think they are poorly run, understaffed, and very inconsistent. And now I am adding to that list bad at communicating. Here's what happened...
We got to the podium where the lady checks our boarding passes and things (this was the first failed opportunity for communication) and that's where things first were weird, but we didn't think anything of it. The lady looked at our IDs, made us look at her, then asked us both to say our first and last names out loud. I thought that was a little strange, and I looked to the podium next to us to see if that lady was also doing the same thing. I just wrote it off as that this lady takes her job seriously and whatever.
So, then we start unpacking all our carry-ons. We took out our computers, drank our water, tried to find someone to tell that Sadie's bag has liquid medicine and pureed food in it (unfortunately there was NOBODY... which was also strange). We put all our stuff in separate bins and took off our shoes. Brian is told he has to take off his hat, and we prepare to go through the scanners as all our stuff is neatly taken through on the conveyor belt.
Now, here's missed opportunity #2 to communicate with us. There is one (very old) TSA guy standing at the scanners guiding people through. Like most airports now, there are 2 scanners, the old ones, and the new ones. I'm not convinced that the new ones are safe when you're pregnant due to the radiation they emit, so I refuse to go through the new ones while pregnant, because the goal is to NOT have another child with special needs. So I stood their with Brian and Sadie in the wheelchair and waited to go through the old one. The (very old) TSA guy was helping some kids go through and he was asking their age. The first one said he is 12 and the guy told him he didn't need to take off his shoes. Then the second one also said he's 12, so the (very old) TSA guy directed them through the old-type scanner. Well, the first kid beeped, so then there was a whole big discussion about his shoes having metal zippers. So, he did have to take off his shoes after all. Meanwhile, the line behind us is getting longer and longer because for some reason nobody can go through either scanner without the (very old) TSA guy's help. We just stood there patiently and waited, knowing the wheelchair would require special assistance anyway.
As the (very old) TSA guy was finishing up with the kids, he directed me to the new scanners. I told him I'm pregnant and would like to go through the old one instead. He asked me to wait with Brian and Sadie for the wheelchair assistance/pat-down/whatever they were going to do to determine we didn't have a bomb. But I insisted that I needed to go through because my stuff was down there waiting for me. He finally shook his head like he just couldn't deal with the complexity of my request and told me to go through. This was where it would have been helpful to explain to me why I needed to wait with Brian, because already at this point they knew, but we didn't, that they'd severely inconvenienced us.
I went through, packed up all my stuff again (which wasn't an easy task as everything had a specific place so that it all fit perfectly back into our back pack). My mother in law was there with her stuff and ours and I asked if they needed to check Sadie's medicine, because they usually want to, and she said no, nobody said anything. So, we moved out of the way and waited for Brian and Sadie, who were just now coming through and being led to the pat down area.
I set down the heavy stuff and then went to stand near, but far enough away that they wouldn't think I was a threat, Brian and Sadie. The guy who brought them over looked at me and asked if we were all together. Initially I said no, because I didn't need to be patted down, I had already gone through security. Then we were like, "well, technically, yes, we're traveling together..." The TSA guy started to get a little flustered and said like he was irritated, "I'm asking the questions, just please answer them...are you all together?" I repeated myself that yes, we were a family traveling together, but I had already gone through security. He looked at me and said, "I'm gonna need to search your bags." I asked him why since I'd already gone through security and packed everything back up, and he FLEW.OFF.THE.HANDLE. He was like, "you know what? That's it!" Then I tried to calmly explain that I just wanted to know why he needed to check me again when I had already been to security. He kept interrupting me, he was yelling in my face telling me procedures had changed recently, he told me I was giving him attitude, and that he was going to call his manager to deal with it. I continued to tell him as calmly as I could, which was not very calmly at that point (why do people get so upset when you just want an explanation?!!), that he asked his question, now I wanted to ask one of my own and why wasn't that okay? But he was so upset that he was not willing to listen to me at all. He was full on yelling at me all because I just wanted to know why I needed to be checked again after I had already gone through security. He was saying something about a security exception and procedures had changed (apparently just in the week since we had flown to Texas), but couldn't just answer my question. And I kept trying to explain that I'd already been through security and that it was only Brian and Sadie that needed to be checked, because I thought maybe he didn't understand.
See what I mean? Miscommunication.
So, then the cop that was standing behind the pat-down area stepped in and explained that the manager had been called and would deal with the situation. He was calm and nice, so I was able to calm down and I told him there wasn't a situation, I just wanted to know why and that guy started yelling at me! Needless to say, that was missed communication opportunity #3...but if someone had explained to us the procedural change even as far back as at the podium, we would have been prepared and could have avoided the whole "situation."
The manager finally comes up and asks what happened. Brian says that the guy told us I needed to be searched and we told him no, because I had already gone through security. I cut in and said, "I asked him why I needed to be re-searched and he started yelling at me." The manager goes, "did you tell him no, or did you ask him why?" We never told him no, and I explained that I just don't want to unpack everything that I already unpacked and repacked when I already did it once, so I just wanted a good reason. He said I wasn't going to need to unpack everything, that they just needed to swab inside our carry-ons, and swab our hands because we have a child with us who couldn't walk through security by herself. So, I went to get our carry-ons that were sitting over by my mother in law, and gave them to the new guy, who proceeded to UNPACK.EVERYTHING. and swab it all. (Oh, I should mention that while I was standing talking to the manager, another passenger came over and told him they had been waiting a half hour to get their stroller through security. Again, that guy would have probably not been so upset had ANYBODY in his journey through TSA explained to him why they needed to wait. Even the manager standing next to me just told him to keep waiting and they were dealing with our situation right now, when he could have just told him briefly that they needed to go through checking the stroller a certain way and right now they were checking ours.)
Meanwhile, they patted Brian down, examined Sadie and her wheelchair, and swabbed all of our hands, and Sadie's feet, as well as unpacked my entire carry-on bag that I had already repacked painstakingly. I asked about repacking it and made it clear that I'd like to repack it myself because everything has a specific place so that it will all fit and nothing will get smushed or ruined. And while we were standing there watching the guy swab everything, I asked the manager what the first (angry) guy meant when he said procedures had changed. He told me that they had to make a security exception for our family because we have a child under 12 in a wheelchair, which meant that we had to be re-examined, along with all our property. I said, "why couldn't the first guy just tell me that instead of getting all angry and yelling at me?" He said, "well, I'll obviously need to have a talk with him." I wanted to say, "how about tell him that just because he has a blue shirt that says TSA doesn't mean he can demand respect without respecting others? How about tell him that he needs to stop acting like he's better than other people, especially me, just because he works for TSA? How about telling him that offering up a little communication can go a long way, especially when you're demanding that somebody do something that they think they've already done?" This would have been opportunity #4 to explain to me what exactly was going on...which I thought he did explain, but later I found out, even the manager didn't tell me exactly why we had to be rechecked after I had already gone through security. As they were finishing, I'm pretty sure I muttered (loud enough for the manager and the cop to hear) that because we have a child with special needs, we get flagged as a security threat. I was feeling a little discriminated against, obviously. They both ignored me.
While we were doing this, my mother in law, who has experience talking to law enforcement, and can get information calmly and without involving emotions, got our answers. I heard her talking to them while we were all being swabbed, so when we were all done and seated at our gate, I asked her what they said. Here's the real story, and what I would have been perfectly fine knowing at any stage in the process. Apparently TSA has gotten flack about patting down children under 12 (which is why the (very old) TSA guy was asking those kids how old they were and sending them through the old scanner), so now when they have a child under 12 who needs to be patted down (ie. in a wheelchair), they have to assume that the parents, or whoever is with the child, is using the situation to smuggle explosives through security. So they had to recheck our bags due to their vulnerability in a situation like this (hence all the swabbing). So, because of their vulnerability, we were inconvenienced. And I think the reason we avoided this situation in Phoenix when we left is because they let us carry Sadie through the scanner...there wasn't even mention of that in Austin.
All in all, I understand the situation, but I definitely think it could have been handled better. A simple 2 sentences from the lady at the podium, "just so you know, it'll probably be easier if you're both patted down instead of going through the scanners. And we'll also have to swab all your belongings to double check for explosives because we can't scan the wheelchair." That probably could have prevented the whole situation. I also think a little sensitivity toward a family who has a child with special needs could have gone a long way. Just because you have a blue shirt on that says TSA does NOT mean you're better than me, and humbling yourself in the face of a mother who already has it rough might have meant a lot. Some people just don't get it. In fact, I might write a little letter to the Austin TSA manager just to remind him of how this situation could have been avoided and to remember that everybody deserves respect, and a blue TSA shirt doesn't mean you deserve more.
Either way, we made it home safely. Our flight was pretty smooth despite a little bit of screaming and being upset from Sadie. She did sit in her car seat for take off and landing this time, like a big girl. And we are all happy to be sleeping in our own beds. (Sadie is especially happy to be back in her Chill Out Chair!!)
Showing posts with label vacation. Show all posts
Showing posts with label vacation. Show all posts
Saturday, June 30, 2012
Friday, June 29, 2012
The San Antonio Zoo
| our family at the zoo! |
Unfortunately, while we were in San Antonio, they were experiencing record high temperatures. So, it was hot hot hot! But they had enough indoor exhibits that we were able to take breaks and cool off periodically. She had had a rough night the night before, but she wasn't fussy at all while we were at the zoo. She was obviously tired (and hot), but she did such a good job enjoying the animals!
We tried to hold Sadie up to look at as many animals as possible. I think she enjoyed it. Check out the pictures below...
| Sadie and the Komodo Dragon |
| big huge scary birds |
| Sadie saying hello to a reptile that lives in Australia...he has a blue tongue! Too bad she wasn't allowed to touch him. |
| Sadie looking at the fishes |
| I wish I could have captured the big smile on her face as she looked at this giant snake. |
| Sadie and the giant alligator/crocodile |
| Sadie and the elephant |
Wednesday, June 27, 2012
Visiting San Antonio
Of course the first place we had to go in San Antonio was the Alamo. And like I said before, I knew barely anything about Texas before we came. I understood that the story of what happened at the Alamo was one of the little guy defeated the masses, but I didn't understand why it was so important. I got some education while in San Antonio! (however, I still don't totally understand it well enough that I could recount the events to you here)
We took a break to feed Sadie out in the courtyard in the shade. I remember thinking that it was actually quite pleasant out there... but it got hotter as the day went on!
After we left the Alamo, we walked down to the River Walk. It was a little cooler down there, much more scenic, but kind of a pain with a wheelchair. We found an elevator and got ourselves down, and then it was time to find somewhere for lunch. We were hungry and weren't familiar with the River Walk, so we agreed to the first Mexican restaurant we came to... unfortunately it had stairs. Apparently, all the buildings on the River Walk are historic, so they don't have to comply with ADA. It wasn't too many stairs though, and we were hungry, so I carried Sadie while Pam and Brian carried the wheelchair.
The next day, when we went back down to the River Walk looking for lunch, we ended up at the Rainforest Cafe (not our first choice since it is a chain restaurant) only because they had a ramp and an elevator. Win for the Rainforest Cafe!
While down on the River Walk, we decided we should do a little boat tour. It was good timing because Sadie was feeling like she needed to be held (by Mama, of course), so we got to sit for a while and learn a little about the area. Plus it was a nice way to see the whole River Walk without walking it...which we did anyway. More on that later.
When we were done with our tour, we thought it was about time to start heading back to the car (which we parked at the mall at one end of the River Walk). Since the mall happened to be one of the last things we saw on our boat tour, we thought we knew right where we were going.
But first we had to stop at the Chocolate Factory and buy some yummies. It just isn't a vacation without some fudge!!
Even though Brian didn't say anything about me buying chocolate (secretly he wanted some too...I shared), I could tell he didn't really want to stop. But I WORKED for those chocolates, let me tell you!!
We ended up not knowing as well as we thought where we were on the River Walk and probably ended up walking 2+ extra miles out of our way. Brian, who thought it was a better idea to walk the River Walk than take the boat tour, got his way because we saw THE.WHOLE.THING!!
We finally made it back to the car with achy feet and sweaty everything. We were tired and ready for that chocolate! San Antonio was nice. We came back and spent some time at the mall the next day, then we went to the zoo the day after that. There were more things we could have done had it not been 107 degrees outside, because most of their tourist activities were outdoors. I was sad that we didn't get to visit Morgan's Wonderland (the special needs theme park) or Sea World...but it was pretty miserable and I didn't want to be in the heat anymore than anybody else!!
Maybe someday we'll go back when it's not so hot and we'll get to do more things.
Tuesday, June 26, 2012
All about Austin
Since we stayed in Hill Country, which lacked the resources to blog regularly while on vacation, I thought I'd combine some of our experiences into one post all about Austin. Austin is a straight-up college town, and since I grew up in a college town, I immediately recognized the characteristics... more things to entertain 20-year-olds than 5-year-olds, hippies, and lots of trees. Okay, so maybe the trees thing isn't so much a college town characteristic, but I liked it!
They were really nice there and the food was overpriced good. But the most impressive part was when I needed to take Sadie to the bathroom...which was downstairs near the main stage. They provided us with an escort, who took us down the elevator, which was one of those after-market dealiebobs that is like a big box with no ceiling on a hydrolic lift. When we walked through the main stage area, I realized that it was VERY loud down there and I am glad we weren't seated down there. Once we were done, we were escorted back up to our table.
After brunch we tried to go to the special needs playground. I say tried to, because it was hot. Whenever I'd complain I was told, "but you live in Phoenix!!" True, but I don't leave the house!! Pretty much the only thing Sadie could participate in was the swings, but they weren't shaded, so they were too hot to sit on. So, we tried the wheelchair swing, but that erupted into a meltdown and a tube feeding and a suck-nap in the air conditioned car.
| Sadie "enjoying" the wheelchair swing. |
And then we got off and took a walk to visit the capitol.
They aren't kidding when they say everything is bigger in Texas. Even the capitol building was made to be taller than our nation's capitol building in Washington DC!! And they are very proud to be Texans. I found it a little strange...but I live in a city where 80% of the population is from somewhere else. People in Arizona don't brag about their ancestors living in the same state for many generations. And, even though I've lived in Arizona for 6 years, I have never seen the capitol, even though I live in the same city!
When we arrived in Texas, I knew hardly anything about Texas. I mean, I can find it on a map (that's saying a lot, right?), and I knew the Alamo was important (more about that when I write about San Antonio), but honestly, I didn't know why it was important. I didn't even know Austin was the capitol!! Kind of sad, I know. But I learned a lot while in Texas. I learned that Texas has been under 6 governments, these are referred to as the "6 flags of Texas" (I'm guessing this is where the theme park got its name, but nobody ever really confirmed that for me) and Texans are so proud of them they are on the front of the capitol as well as on the floor under the rotunda. They are Spain, France, Mexico, The Confederacy, The Republic of Texas, and The United States.
And this is what it looks like after a long day in the Austin heat and a full tummy. Sadie was so cute just sitting there leaning on Daddy while he ate his dinner. She was so tired!
Overall we enjoyed Austin. I think we might have enjoyed it more if we didn't have kids and could drink and bar hop all night to hear the live music on 6th street. But, we still enjoyed learning about the city, seeing different sights, and touring the capitol! But I think we might have enjoyed it more if it were 10-20 degrees cooler!!
Sunday, June 24, 2012
Traveling to Texas
Traveling with Sadie is not always easy...and it seems like it's getting harder the bigger she gets. It requires a lot of planning and a big, long "don't forget this" list. Yesterday, I'm glad our plan didn't leave until noon, because then we had until 9:30 in the morning to get everything we needed packed and ready to go...especially the stuff that was still being used overnight. It took careful planning. And by 9:30 I was already exhausted. I laid on the couch and quizzed myself... "do I have the pump? Yes. Do I have diapers and extra clothes for the plane? Yes. Did I pack all that frozen food I made? yes. The sound screen? Yes." etc. etc. etc. I was pretty confident I had it all by the time our ride to the airport arrived.
The airport went pretty smoothly. We didn't check in early online because our plan was to get a disabled pre-boarding pass and get on the plane first anyway. And even if they didn't let us have one (we brought the handicapped parking pass just in case), we could still board with families. Brian flies a lot, so we got to go in the short line to the check-in counter. Then, we got to go in the short line to security. So that was nice.
Security was our first big obstacle. I find that TSA is very inconsistent; not just from airport to airport, but from day to day. Sometimes they tell us Sadie has to come out of her chair, sometimes they wand her while still in it. Yesterday, they asked us to carry her through. I refused (since I'm already carrying a baby), but Brian did it. We declared the medicine and the food, they wanted to look at it, but said it was no big deal. They didn't even blink at my knitting needles. We did everything right and there was no scene and it went smoothly, which was so nice. We got to the gate in record time, I swear. Considering by the time we got there I had already gone to the bathroom 3 times, we had wrangled our way through security, and we were doing it all with a special needs 2-year-old.
We were flying with my in-laws, who were coming from New Mexico (I know, weird, they came from NM to Phoenix on their way to TX). We thought they'd be on the plan already and were expecting the plane to land, everybody to get off, then we'd get on...and they'd just stay on the plane. But it didn't work that way, and as we got up to get in the pre-boarding line, I turned around and there was Grammy standing there!!
This was our first time flying with a car seat so we were a little nervous about getting it installed and having Sadie strapped in for take off and landing. That's another reason why we wanted to make sure we could pre-board. Luckily, the flight attendant was really nice and helped us get the car seat strapped in and secure. Unfortunately, Sadie didn't want to be in the car seat, let alone strapped in! So, for most of the flight, she was a lap child. Eventually, she calmed down enough that we were able to sit her in there for part of the flight, but not strap her in.
Sadie's generally been a good flier and we've never really had a lot of problems with her on airplanes, so we knew we'd be fine. We managed to feed her (thank goodness we didn't have to change her!) and before we knew it we were descending...and she decided it was time to take a nap. She got a good 10 minute snooze in before we landed, and luckily nobody cared that she wasn't buckled into her car seat during landing. That 10 minutes was enough to improve her attitude and she was a gem the rest of the day...which included an hour + car ride to the resort!
Remember how Sadie used to scream in the car? Well, luckily she doesn't do that anymore, because where we're staying is at least an hour from anywhere we'll be going on a daily basis. We're basically in the middle of nowhere, Canyon Lake, TX. Texas hill country. Our resort condo/suite reminds us of the Bear Country Jamboree at Disneyland. It's beautiful here...but there's no internet and barely any phone reception!! We are right on a lake...but we can't see it from where we're staying.
There is plenty of room to spread outour Sadie's crap, and we have a King size bed, so all 3 of us can fit comfortably! Our big garden tub has jets and there's a full kitchen in the condo (so Brian and his mom made a grocery store run). It's comfortable and we made it safely and we're looking forward to a good (but hot) week!!
The airport went pretty smoothly. We didn't check in early online because our plan was to get a disabled pre-boarding pass and get on the plane first anyway. And even if they didn't let us have one (we brought the handicapped parking pass just in case), we could still board with families. Brian flies a lot, so we got to go in the short line to the check-in counter. Then, we got to go in the short line to security. So that was nice.
Security was our first big obstacle. I find that TSA is very inconsistent; not just from airport to airport, but from day to day. Sometimes they tell us Sadie has to come out of her chair, sometimes they wand her while still in it. Yesterday, they asked us to carry her through. I refused (since I'm already carrying a baby), but Brian did it. We declared the medicine and the food, they wanted to look at it, but said it was no big deal. They didn't even blink at my knitting needles. We did everything right and there was no scene and it went smoothly, which was so nice. We got to the gate in record time, I swear. Considering by the time we got there I had already gone to the bathroom 3 times, we had wrangled our way through security, and we were doing it all with a special needs 2-year-old.
We were flying with my in-laws, who were coming from New Mexico (I know, weird, they came from NM to Phoenix on their way to TX). We thought they'd be on the plan already and were expecting the plane to land, everybody to get off, then we'd get on...and they'd just stay on the plane. But it didn't work that way, and as we got up to get in the pre-boarding line, I turned around and there was Grammy standing there!!
| Sadie on the airplane being a big girl and sitting in her car seat |
Sadie's generally been a good flier and we've never really had a lot of problems with her on airplanes, so we knew we'd be fine. We managed to feed her (thank goodness we didn't have to change her!) and before we knew it we were descending...and she decided it was time to take a nap. She got a good 10 minute snooze in before we landed, and luckily nobody cared that she wasn't buckled into her car seat during landing. That 10 minutes was enough to improve her attitude and she was a gem the rest of the day...which included an hour + car ride to the resort!
| Sadie is teething, so she wants to bite and then suck on a rag, which sometimes helps her relax enough to fall asleep |
There is plenty of room to spread out
Saturday, July 9, 2011
Our Oregon Vacation Post #3
I had this idea to take Attilie to Build-A-Bear for her birthday (I had never been, and I think it would have been more fun for a 5-year-old than a 2-year-old, but oh well). Thursday afternoon we all met at the mall. By all I mean, Sadie, me, Grammy, my brother (Attilie's dad), my sister-in-law, Attilie, and her new baby brother, Theo who is barely 6 weeks old. Lucky for us, we know the manager at Build-A-Bear, so we got special treatment!
First, Attilie got to pick out whatever animal she wanted. We purposefully steered her toward the cheaper models (even though it didn't matter) and she immediately fell in love with the Kitty. First, Attilie and her Papa picked out a saying, they chose the one that says "I love you" when you squeeze the kitty's paw. Then, we all picked out a heart and put it inside this kitty (there were 7 of us, so this kitty was filled with a lot of love), then Sue (our manager friend) proceeded to put a pipe up the kitty's backside and blow a bunch of fluff into her. Then we sewed her up, gave her a (air) bath, and proceeded to the station to make her a birth certificate. Attilie decided to name her Julie, after many many names that her Papa gave her from which to choose. It was really apparent that Attilie loved Julie, and that made me happy...I love making that little girl happy!
choosing her kitty
choosing what she wanted her kitty to say
adding all our love via little stuffed hearts
sewing up the kitty after being stuffed
giving the kitty a "bath" to get all the extra fuzz off
saying thank you to Aunt Christie for the birthday present
Attilie loves her kitty
Naming the kitty Julie and making her a birth certificate
The best part about Julie the kitty was later when we were all back at Grammy's house. Attilie would squeeze Julie's hand and she'd say, "I love you I love you," then Attilie would look at someone and go, "I love you." So precious. My brother says that days later after they were home in Portland, Attilie still cuddles with Julie.
The next day, Friday, which was Attilie's actual birthday, we geared up for a family swimming event. At the outdoor public pool, they have toddler swim time from 11:30-1:00 (the big kids come from 2:00-5:00), so we all met there. It was the same crowd as before, plus Attilie's other cousins, Maddie, Louisa, their mom, Brianne, and Attilie's Gaga (her other grandma). Attilie was tired, and cold, and after about 20 minutes fell asleep in Gaga's arms. Everybody else had a great time swimming, even Sadie! Even though Attilie never actually got in the water, it was her birthday and we let her do what she wanted to. After all, you can reason with a 2-year-old!!
I think this is as close as Attilie ever got to the water
this is how she wanted to spend her birthday!
the rest of us enjoyed the sunshine!
Sadie swimming
Sadie swimming
Sadie and me coming down the waterslide!
ready to do the slide again!
Saturday was Attilie's birthday party at the park. It was also strictly a family affair, but even more were added. This time we celebrated with Attilie's Aunt Melissa and Uncle Juan, who flew from California with their baby, Isaac. And of course her Poppy joined us, as well as Uncle Cameron. We ate a wonderful vegan cake with real raspberries in the middle, and beautiful flowers on top! Then Attilie opened presents. She got some really neat stuff like a tunnel to climb through, a tea set made from BPA-free recycled plastic, and her first necklace from her Papa (Hello Kitty, of course). After presents, we swang, we blew bubbles, we played with balloons, and we ran around and got dirty. Everyone was tired and hot by the end of that party...except for Sadie who took a nap as soon as we got there, then laid on the blanket and kicked and kicked and kicked with excitement, especially when we gave her a balloon!
passing out plates and telling everyone "Happy Birthday to you!"
blowing out her 2 candles!
opening presents!
This was Sadie's idea of a good time!!
Attilie took a break from running and swinging to "play" with Sadie
blowing bubbles with Papa
she really wanted this purple balloon
Sadie was happy with a yellow one!
After she lost the purple one, Attilie wanted all the balloons!
And so ended Attilie's second year of life. And I can tell her parents are already ready for her to be 3!!
Subscribe to:
Posts (Atom)
